It is our goal to create an environment where individuals with disabilities can come and enjoy all of the events held at the George Mason University Patriot Center. We have had an accessibility program since 1985, and we see this guide as an ongoing effort to improve our services to our guests with disabilities.

This guide will provide information on our current accessibility program and services. We are interested in your thoughts and ideas on how to best ensure your full enjoyment of our events. Please let us know how we might better serve you. Your support and comments are appreciated.

For more information please click on each of the following topics to view our accessibility program guide.

• Access to the Patriot Center
• How to Request Accessible Tickets / Online Request Form
• Ticket Availability
• Ticket Pricing
• Payments of Tickets
• Auxilliary Aids
• Accessible Services

Access to the Patriot Center

Parking for guests with disabilities is located at the South and West entrances. Van accessible parking spaces are located adjacent to the South entrance. These spaces are well-marked with the universal handicapped symbol and are monitored by our staff. Please remember that all vehicles must display state-issued accessible parking tags or placards to park in these spaces. Curb cuts are adjacent to the accessible parking areas. Additionally, the West entrance has a drop-off location close to the entrance doors.

All public entrances are at the street/concourse level. Guests with disabilities will find that there are no steps or ramps to maneuver in order to enter the arena. All entrance doors are monitored by our staff.

An elevator is normally available for use in assisting guests with disabilities to access the arena floor. Elevator availability can be limited, however, depending upon the type and nature of a given event.

How to Request Accessible Tickets

The Patriot Center provides accessible seating for guests with physical, hearing or sight impairments.

Just fill out the accessible seating form below to request your tickets for any Patriot Center events you would like to attend!

Ticket Availability

Accessible seating is available at the Patriot Center Box Office during regular business hours or by telephone.

Any individual with a disability may order tickets beginning at the time of public sale through the Accessible Seating/Services Office (Voice:703-993-3035 or TTY: 703-993-3080). Messages left on this recording will be returned as soon as possible generally by the following business day. All tickets will be made available on a first-come/first-served basis. Accessible seating will be held for each event until the accessible seating is sold out or one week after all other arena seats are sold out.

Ticket Pricing

Accessible seating for guests with mobility, vision and hearing impairments is available in most price ranges.

Recognizing that it is not readily achievable to provide seating in all prices for guests with mobility impairments, the Patriot Center answers this need by providing seating for individuals with a mobility impairment on the concourse level. Individuals with mobility impairments may purchase two tickets (for the guest with the disability and one companion) on the concourse level at the lowest price available within the established categories for the respective event.

A two dollar per ticket service charge will be assessed per ticket. This service charge is standard for all advance ticket sales at the Patriot Center Box Office.

When the Patriot Center offers a discount coupon for certain priced seats, this discount will be offered to purchasers of similarly priced accessible seating tickets.

The Patriot Center offers a group discount for most family shows. Usually a group must consist of twenty (20) or more individuals. This discount is available from our Group Sales Office (202-661-5061). If anyone in the group needs accessible seating, this must be communicated to the group sales representative.

Payments of Tickets

The Patriot Center accepts payment for accessible seating tickets by cash, money orders or major credit cards. Personal checks will be accepted for mail orders only. All orders for accessible seating are processed by telephone, and payment must be received within two weeks (10 business days) of placing the order.

If time permits, all tickets will be mailed to purchasers. Any orders that are received less than two weeks before the event will be available at the Will Call window at the box office once payment has been received.

Auxilliary Aids

The Patriot Center endeavors to provide an effective means of communication for guests with hearing and/or vision impairments. American Sign Language interpretation will generally be provided when required. To ensure that the Patriot Center provides a qualified sign language interpreter, all requests for this service must be received 14 days in advance of the event date. This lead time is required to coordinate requests with the promoter/artist and the local interpreting agencies. All requests for sign interpretation should be directed to the Accessible Seating Office (Voice: 703-993-3035 or TTY: 703-993-3080).

The Patriot Center has installed an assistive listening system for our hearing impaired guests. These are available on a first-come, first-served basis. Headsets are available at the event in our Guest Services Office.

The Patriot Center is equipped with audible and flashing alarms in case of an emergency.

Accessible Services

The Patriot Center has a strong commitment to making all services easily accessible for all guests.

All restrooms at the Patriot Center are accessible, both on the concourse and the arena floor. All concession stands feature lowered condiment stands. All water fountains are accompanied by cups for ease of use. A lowered public telephone and TTY have been installed at Portal 8.

For more information about accessible services contact Katherine McAdoo at Kmcadoo1@gmu.edu.